automation • Business Ops

Decagon and OpenAI Launch Automated Customer Support at Scale

Discover how Decagon and OpenAI are revolutionizing customer support with high-performance automation solutions. - 2026-02-18

Decagon and OpenAI Launch Automated Customer Support at Scale

Decagon has partnered with OpenAI to introduce a groundbreaking solution for customer support that promises to elevate service levels while automating processes at an unprecedented scale. This new offering leverages advanced AI capabilities to streamline interactions, allowing businesses to respond to customer inquiries with speed and accuracy.

The collaboration between Decagon and OpenAI harnesses cutting-edge technologies to create an automated support system that not only accommodates a high volume of requests but also maintains the quality of assistance provided. The integration of AI-driven solutions aims to reduce operational costs while enhancing customer satisfaction, making it an attractive option for businesses looking to optimize their support operations.

As organizations increasingly seek efficient ways to manage customer relations, this development highlights a significant shift towards automated business operations. The partnership exemplifies how AI can be utilized to refine workflows and ensure that customers receive timely and relevant responses, thereby setting a new standard for service in the tech industry.

Why This Matters

Automation is transforming business operations across industries. Understanding these developments helps you identify opportunities to streamline processes and reduce costs.

Who Should Care

BusinessesDevelopersOperations Teams

Sources

openai.com
Last updated: February 18, 2026

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